Privacy Policy

1. Introduction & Scope

Welcome to CNG Pump Finder India (“we,” “our,” or “us”), operated by CNG Pump Finder India Team. This Privacy Policy outlines how our Android mobile application and associated online services collect, store, process, and protect your information.

CNG Pump Finder India is designed to assist drivers across India in locating Compressed Natural Gas (CNG) filling stations, reviewing real-time crowd-sourced station information (such as gas dispensing pressure, estimated queue times, and operating status), navigating to stations, and contributing helpful feedback to the driving community.

By installing, registering with, or utilizing the application, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with these practices, please refrain from using the application or deny non-essential permissions in your Android system settings.

2. Categories of Information We Collect

We only collect and process information necessary to provide and improve our station discovery and community features:

A. Account & Profile Information

• Basic Account Details: Name and email address provided during registration or retrieved via Google Sign-In.
• Profile Completion: Optional phone number and avatar photo if uploaded to complete your profile.
• Authentication Data: Secure authentication tokens issued by our backend API (using Laravel Sanctum) to manage authenticated sessions.

B. Location Data (Foreground Only)

• Precise / Approximate Device Location: When granted via Android permissions, your device coordinates (latitude and longitude) are accessed strictly in the foreground while the app is actively on-screen.
• Manual Search Coordinates: Cities, landmarks, or map areas you actively search within the app.

C. User-Submitted Community Content

• Live Status Reports: Crowd-sourced updates on station operational status (Open/Closed), dispensing pressure (Bar), and estimated queue waiting times.
• Reviews & Ratings: Numerical ratings (1 to 5 stars) and textual feedback concerning station experience.
• Photographs: Station entrance photos and layout images uploaded via your device camera or gallery.
• Problem Reports: Feedback regarding inaccurate addresses or faulty pump entries.

D. App Preferences & Vehicle Profiles

• Favorite Stations: Saved station IDs synced to your cloud profile or cached locally for offline reference.
• Vehicle Details: Optional vehicle category, brand, model, registration number, and CNG cylinder capacity saved in your profile.
• Contribution Records: Points, reputation level, unlocked badges, and referral interactions recorded in your ledger.

E. Technical & Diagnostic Information

• Device & OS Identifiers: Android OS version, device manufacturer, device model, app version code, and network connectivity state.
• Crash & Performance Telemetry: Error stack traces and diagnostic logs captured via Sentry to diagnose bugs and crashes.
• Advertising Identifiers: Google Advertising ID (AAID) processed by Google Mobile Ads SDK (AdMob) in accordance with Google advertising policies.
• Server Logs: Standard web server request logs, including IP address, user-agent, timestamp, and requested API endpoint.

3. How We Use Your Information

The information collected is used solely for legitimate operational and technical purposes:

• Locating Nearby Stations: Calculating driving distances from your location to nearby CNG pumps.
• Account Administration: Authenticating logins, issuing secure session tokens, and managing vehicle profiles.
• Publishing Community Intelligence: Displaying aggregated live pressure reports, reviews, and photos to fellow drivers.
• Content Moderation: Reviewing user submissions to prevent abusive, fraudulent, misleading, or offensive content.
• Reputation & Gamification: Calculating community points, recognizing helpful contributors, and displaying community badges.
• App Stability: Analyzing crash logs, optimizing database queries, and improving responsiveness.
• Customer Support: Responding to user feedback, inquiries, and verified account deletion requests.
• Legal & Regulatory Compliance: Fulfilling applicable legal obligations under Indian law and enforcing our Terms & Conditions.

4. Device Location Permissions

Location permission (ACCESS_FINE_LOCATION and ACCESS_COARSE_LOCATION) is requested by CNG Pump Finder India exclusively to provide real-time distance calculations and center the interactive map on your position.

5. Google Sign-In & Authentication

CNG Pump Finder India provides Google Sign-In as a convenient, secure authentication method powered by Google Play Services.

When you authenticate using Google, Google transmits an identity verification token to our backend API. Our server verifies this token directly with Google APIs to retrieve your verified name, email address, and profile photo URL. We do not obtain or store your Google password. Your authentication token is securely hashed on our backend infrastructure, and client secrets are never embedded within the Android client code.

6. User-Generated Contributions & Community Content

When you post a station review, report live status (queue time or CNG pressure), or upload a photo:

• Your submission (and public display name) becomes visible to other drivers using the app.
• You warrant that any uploaded photographs were captured by you and do not infringe on copyrights, trademarks, or personal privacy (e.g., avoid uploading identifiable individuals or vehicle registration plates).
• All submitted content is subject to administrative moderation. Content violating our Community Standards may be edited or permanently deleted without prior notice.

7. Data Sharing & Third-Party SDKs

We do not sell, rent, or trade your personal information. Data is shared only with verified infrastructure and software service providers essential to app functionality:

8. Data Retention & Anonymization

Personal information is retained only as long as your account remains active or as required by applicable laws in India:

• Active Accounts: Profile information, favorite stations, and vehicle records are retained until you delete them or delete your account.
• Deleted Accounts: When an account is deleted, personal identifying information (name, email, phone number, and authentication tokens) is deactivated and soft-deleted immediately.
• Anonymized Station Contributions: To maintain the historical accuracy of station queues, pressure trends, and reviews, crowd-sourced station contributions may be retained in an anonymized format stripped of personal identifiers.

9. Information Security

We employ industry-standard organizational and technical safeguards, including HTTPS/TLS encryption for all API communications, parameterized database queries to prevent injection attacks, and strict role-based access control (RBAC) on administrative endpoints.

However, no wireless network transmission or electronic storage medium can be guaranteed to be 100% impenetrable. While we endeavor to protect your information, you transmit data at your own risk.

10. User Rights & Account Deletion

We provide transparent mechanisms to manage, correct, and delete your personal data:

• In-App Deletion: You can delete your account and profile directly within the Android application by opening Profile → Delete Account. This triggers a confirmation dialog and invokes our backend deletion endpoint (DELETE /api/v1/account).
• Manual Deletion Request: If you no longer have access to the app, you may email a deletion request to cngfinder.support@optegic.com from your registered email address.
• Dedicated Deletion Instructions: Review our comprehensive Account Deletion Page for detailed step-by-step guidance.

11. Children's Privacy

CNG Pump Finder India is an automotive navigation and fuel discovery application intended exclusively for licensed motor vehicle drivers and vehicle owners. The service is not targeted at children under the age of 18. We do not knowingly collect personal information from minors.

12. External Links & Navigation Services

When you initiate navigation, the app passes geographic coordinates to external third-party navigation providers (such as Google Maps). These third-party applications operate under their own independent terms and privacy policies. We encourage you to review their policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect enhancements, new Android SDK requirements, or evolving legal frameworks. When updates occur, the revised version will be published on this page with an updated “Last Revised” timestamp. Continued use of the application following the posting of modifications constitutes your acceptance of the revised terms.

14. Grievance Redressal & Contact Information

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 principles, if you have questions, feedback, or grievances regarding our privacy practices:

15. Governing Law & Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts of India, subject to final legal entity formalization before commercial launch.